One of the best ways to invest is in real estate as it is one of the fastest growing portfolios in most countries around the world. The property is all purchased, an insurance & management company is picked, and all is smooth, until that day when there is a need for repairs or maintenance especially in commercial or rental property.
Although most maintenance jobs are easily managed with a good building maintenance plan, there are always the unexpected emergencies that happen, like a ceiling that falls or flooring that lifts unexpectedly. If you have employed the services of a reputable facilities management team with extensive experience in maintenance management, you will be able to simply pick up the phone and tell them that there is a problem. Otherwise, you will have to start searching for a company that provides commercial maintenance services that can attend to your problem.
Sourced from: http://sghmaintenance.co.za/commercial/
Excellent management companies are involved in the maintenance/ repair management; they do all the work including dealing with the insurer if necessary. It is necessary to identify where the burden of responsibility falls each time. The following are the responsibilities of the resident beyond this point; it becomes the owner’s domain.
The resident is required to keep the property in neat and clean condition and to perform minor repairs per the terms of the lease. Our property managers are trained to charge back to the tenant any item that was a direct cause of the tenant’s actions. We do see many times where drainage stoppages, appliance repairs and the like are the direct cause of the tenant and/or their guests. These items WILL be charged back to the tenant according to their lease agreement.
Typically, all residents are responsible for:
- Securing all utilities for the home, unless otherwise provided
- Lawn care, unless otherwise provided
- Maintaining a clean and sanitary property
- Promptly disposing of all garbage in appropriate receptacles
- Supplying and changing heating and air conditioning filters at least once a month
- Minor repairs to your home, including, but not limited to, to replacing light bulbs and clogged drains
- Changing the smoke detector batteries during tenancy (these are new when you move in)
- Taking all necessary precautions to prevent broken pipes due to freezing or other causes
- Replace any lost or misplaced keys
- Paying any periodic, preventative, or additional extermination costs desired by Tenant
- Removing any standing water
- Knowing the location and operation of the main water cut-off valve and all electrical breakers
- Promptly notifying Landlord, IN WRITING, of all needed repairs
- Complying with all Homeowner Association Rules
- Following the terms of your lease – View a Sample Lease.
Sourced from: http://www.frontlineproperty.com/maintenance-services/
One of the most important roles of the resident is to notify the owner of all needed repairs in writing, which will allow the management company or owner to pursue a claim with their insurance company. There are two main types of repairs; general and urgent repairs. The urgency of the repair will determine how fast action is taken; for example, in urgent repairs the owner can cover the cost of repairs as they follow up with the insurer.
1.General (non-urgent) repairs
- Both the tenant and the property owner must maintain the premises in as near as possible to the same condition it was in when the tenancy started – apart from reasonable wear and tear.
- If repairs are needed:
- A tenant must notify an owner/agent within seven days;
- If the tenant is not at fault for the repairs, the property owner must make the repairs at their own cost.
- If the tenant caused the need for repair, the tenant must pay any costs
- While it is not a legal requirement that the tenant notifies the property owner/agent in writing of the need for repair, it is recommended that this is done in writing (letter/email/text message) and that the tenant keeps a copy of this notice. This may assist in dealing with any disputes over repairs at a later stage.
- The property owner/agent has 28 days from when they were notified by the tenant to do the repair except if the repair relates to a cooking stove in which case the owner has 14 days;
- An ‘essential service’ requiring repair can also be ‘replaced’ if the replacement is of the same standard.
2.Urgent and emergency repairs
Emergency repairs are usually required when damage occurs (e.g. a broken window from a storm). If this happens, the tenant must notify the property owner of the urgent repair as soon as they are aware of the problem.
Essential services include:
- removal of waste water from kitchens, bathrooms and laundries
- cooking stove
- hot water service
If an essential service has ceased to function, the property owner has an obligation to carry out the repairs as soon as practicable after being notified of the need for repair. An essential service requiring repair can be replaced if the replacement is of the same s.